RETURNS, REFUNDS & EXCHANGES POLICY
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your FEY Cosmetics purchase, we realize there are times that you may need to return a product. If you need to return your product, please review the information below.
Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened, sealed, unused and in the same condition that you received it. It must also be in the original packaging.
If a set is being returned, all products in the set must be returned. If your order contained a GWP (Gift With Purchase) all products making up the gift must be returned along with the items you are returning.
Items purchased outside of Canada are not eligible for returns.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Defective items and damaged items may only be exchanged subject to the terms of this policy. We reserve the right to refuse a refund on any return shipment.
We regret that we do not refund original shipping costs with the return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account (or PayPal balance) again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us.
Unlike regular priced items that can be refunded, sale items cannot be refunded.
Shipping charges we collect on the Site do not include international customs or duties (if the case arises). By using the Site you acknowledge that you are fully responsible for paying international customs or duties if any such fees are applicable in your jurisdiction.
If you are entitled to receive a refund from us, any fees associated with customs or duties are non-refundable.
Please note that we are not responsible for refunds in the following cases:
- If a shipment/package has been refused due to any local or other duties and/or taxes.
- If a shipment/package cannot pass through customs based upon any restrictions and/or regulations.
- If a part of a shipment/package is missing being confiscated by the customs office.
- In any Force Majeure situation beyond our control.
We only exchange items if they are defective or damaged.
Exchanges will be processed in accordance with their stock availability. You will be notified by email or phone in case of back-order.
No exchanges will be accepted for products that are more than 25% used.
It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure it is noted on the carrier's delivery record in order for FEY Cosmetics to file a damage claim. Save the items and the original box as well as the packaging your product has arrived in, and notify FEY Cosmetics immediately to arrange a carrier inspection and a pick up of damaged merchandise. If you do not notify FEY Cosmetics within 7 days as of product delivery, our regular return policy will override any claim of damage and will fall under all current restrictions.
If you need to exchange your product for the same item, please contact us before shipping the item. Please mention the following when emailing us: Order number and the reason for exchange.
Please make sure to contact us before shipping the item.
To return your product, you should mail your product to:
61 LES CHENES
Laval, Quebec, H7R1H1
You will be responsible for paying for your own shipping and handling costs for returning your item. Shipping and handling costs are non-refundable.
Depending on your address, the time it may take for your exchanged product to reach you may vary.
To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance. We are not responsible for return packages that are lost in transit. We do not guarantee that we will receive your returned item.